Shipping policy
Shipping Policy – Lucky Stitch Leather
At Lucky Stitch Leather, we take pride in crafting and delivering high-quality leather goods to our customers across Australia. Please review our shipping policy below for details on how we process and deliver your order.
Shipping Locations
We currently ship within Australia only. Unfortunately, we do not offer international shipping at this time.
Processing Times
All orders are processed within 2–5 business days.
As many of our products are handmade, processing times may vary slightly during busy periods or for custom orders.
You will receive a confirmation email once your order has been dispatched.
If an order is made and there is no material at the workshop to fulfil it, a notice will be sent to the customer before confirmation of the order to confirm if longer waiting time is acceptable, if not the order will be cancelled and refunded.
Shipping Methods & Delivery Times
We use trusted Australian carriers such as Australia Post and courier services to deliver your order.
Estimated delivery times:
- Standard Shipping: 3–8 business days
- Express Shipping (if selected): 1–4 business days
Delivery times may vary depending on your location, especially for remote or regional areas.
Shipping Costs
Shipping costs are calculated at checkout based on your location and selected shipping method.
We may offer free shipping promotions from time to time—these will be clearly advertised on our website.
Order Tracking
Once your order has been shipped, If order tracking is available, you will receive a tracking number via email so you can monitor your delivery status.
Delivery Issues
Lucky Stitch Leather is not responsible for delays caused by carriers, weather conditions, or incorrect shipping information provided at checkout.
If your package is lost or significantly delayed, please contact us at luckystitchleather@gmail.com, and we will assist you in resolving the issue.
Incorrect Addresses
Please ensure your shipping address is accurate at the time of purchase. We are not responsible for orders shipped to incorrect or incomplete addresses.
If you notice an error, contact us immediately—we will do our best to update your details before dispatch.
Damaged Items
If your order arrives damaged, please contact us within 7 days of delivery with photos of the item and packaging. We will work with you to arrange a replacement or refund. Please read the return policy on our website.
Contact Us
If you have any questions about shipping, feel free to reach out:
Lucky Stitch Leather
Email: luckystitchleather@gmail.com
Thank you for supporting Lucky Stitch Leather. We appreciate your business and look forward to delivering something special to your door.